JPMorgan Makes AI ‘Part of the Management Conversation’ (2024)

By PYMNTS | March 12, 2024

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Artificial intelligence continues to grow in importance forJPMorgan Chase.

So much so that the technology could have its own reporting line, beyond the banking giant’s larger tech team, CEOJamie Dimonindicated Tuesday (March 12).

“Before any other major investment, it’s how are we doing on AI,” said Dimon, whose comments via video feed at the Australian Financial Review Business Summit in Sydney were reported by Bloomberg News. “You’ve gotta get it, make it part of the management conversation.”

He added that in areas like trading, with $2 trillion in securities in play each day, AI plays a major role in equity hedging.

“You couldn’t do it fast enough with the human eyes and the human fingers,” Dimon said.

As the report notes, this isn’t the first time the head of America’s largest bank haspraised AI. Last fall, Dimon predicted that the technology will someday usher in a three-and-a-half day workweek and enablelife-extending advances in healthcare.

“JPMorgan sees AI as critical to its future success, using it to develop new products, enhance customer engagement, improve productivity and manage risk more effectively,” PYMNTS wrote at the time. “The firm has advertised for thousands of AI-related roles and has more than 300 AI use cases already in production.”

As noted here last month, research by PYMNTS Intelligence in the “Generative AI Tracker®” shows an uptake of GenAI in the financial sector, especially when it comes to meeting the increasing demand for personalized customer services.

According to the study, more than 80% of financial professionals said their institutions are open to embracing GenAI, while three quarters of financial institutions (FIs) said they expect similar or greater benefits from GenAI when compared to predictive AI.

And 60% of British FIs said they were prepared to incorporate GenAI within their existing risk management strategies.

“Despite GenAI’spotential benefits, however, most consumers are still skeptical about the risks associated with the technology,” PYMNTS wrote. “As highlighted in the report, nearly 80% of consumers expressed concerns about misinformation facilitated by GenAI, particularly the technology’s potential to disseminate inaccurate content.”

Additional PYMNTS Intelligence research found that bank and FI customers are somewhat uneasy about the idea of GenAI in financial services, withmore than 70%expressing nervousness about its use in the banking sector.

JPMorgan Makes AI ‘Part of the Management Conversation’ (1)

JPMorgan Makes AI ‘Part of the Management Conversation’ (2024)

FAQs

What is J.P. Morgan doing with AI? ›

“JPMorgan sees AI as critical to its future success, using it to develop new products, enhance customer engagement, improve productivity and manage risk more effectively,” PYMNTS wrote at the time. “The firm has advertised for thousands of AI-related roles and has more than 300 AI use cases already in production.”

Is J.P. Morgan developing a ChatGPT like AI service? ›

J.P. Morgan's development of a ChatGPT-like AI for investors exemplifies the transformative potential of AI in the financial sector. By creating a tool that provides personalized, accessible, and efficient investment services, J.P. Morgan is leading the way toward a more AI-integrated financial future.

How does AI affect bank management? ›

Enhanced Operational Efficiency:

This also helps banks manage and optimize tasks efficiently. Process Automation: AI can automate manual and routine tasks such as document processing, data entry, compliance verifications, and more. Process automation can effectively enhance operational efficiency in the banking sector.

What is the J.P. Morgan AI aided cashflow model? ›

JPMorgan's AI-Aided Cashflow Model Can Reduce Jobs by 90% JPMorgan Chase & Co., a large US bank, developed an AI-powered cash flow management tool. This tool can automate tasks currently done manually by employees, potentially reducing the need for human workers by 90% in those specific tasks.

What AI company did Bill Gates invest in? ›

Gates' unsurprising top AI stock

You probably won't be surprised in the least by Gates' top AI stock. Almost 34% of the Gates Foundation Trust's portfolio is invested in Microsoft (MSFT 2.22%). The billionaire co-founded the technology company and served as its CEO for 25 years.

What is JP Morgan ranked in AI? ›

JPMorgan Chase Dominates AI Research In Banking As Future Challengers Emerge
BankAI Research Unit
1. JPMorgan ChaseAI Research team
2. Royal Bank of CanadaBorealis AI
3. TD BankLayer 6
4. Capital OneAI Foundations team
6 more rows
Feb 16, 2024

Who is the father of artificial intelligence? ›

The correct answer is option 3 i.e ​John McCarthy. John McCarthy is considered as the father of Artificial Intelligence. John McCarthy was an American computer scientist. The term "artificial intelligence" was coined by him.

Who is the AI director of J.P. Morgan? ›

Manuela Veloso is Head of J.P. Morgan Chase AI Research and Herbert A. Simon University Professor Emerita at Carnegie Mellon University, where she was previously Faculty in the Computer Science Department and Head of the Machine Learning Department.

What does GPT stand for? ›

GPT stands for Generative Pre-trained Transformer, which is an advanced form of artificial intelligence technology. It has the ability to generate human-like text based on the input it receives.

Which bank is using AI? ›

Capital One is another example of a bank embracing the use of AI to better serve its customers.

What is the effect of AI on management? ›

By automating lower-value tasks, AI allows managers to concentrate on high-value, strategic work that uniquely aligns with human capabilities. Instead of succumbing to panic, managers should embrace this change and focus on upskilling in areas that complement the tasks AI will automate.

What is the future of AI in banking? ›

Generative AI (gen AI) is revolutionizing the banking industry as financial institutions use the technology to supercharge customer-facing chatbots, prevent fraud, and speed up time-consuming tasks such as developing code, preparing drafts of pitch books, and summarizing regulatory reports.

How is J.P. Morgan using AI? ›

J.P. Morgan is also using AI for payment validation screening and to automatically show insights to clients, such as cashflow analysis, when they need it.

How did J.P. Morgan manipulate the financial system? ›

J.P. Morgan stepped in and pledged his own money as well as convincing other wealthy individuals to do the same in order to stabilize the banking system. However, like many wealthy and powerful men, Morgan had his detractors and they would soon have their day.

How much cash does J.P. Morgan have? ›

Cash on Hand as of December 2022 : $567.23 B

According to JPMorgan Chase's latest financial reports the company has $567.23 B in cash and cash equivalents.

What does JPMorgan have to do with technology? ›

With a 100% focus on technology, it provides software development facilities to the firm and its clients worldwide. JPMorgan Chase is harnessing data to improve the equity, affordability and quality of the health care system. By MIT Technology Review Insights.

What is the salary of AI engineer in JP Morgan? ›

Average JPMorgan Chase & Co. Ai Ml Engineer salary in India is ₹30 Lakhs per year for employees with experience between 2 years to 6 years. Ai Ml Engineer salary at JPMorgan Chase & Co.

Who is Apple's head of AI? ›

AI Strategy. John Giannandrea is Apple's senior vice president of Machine Learning and AI Strategy, reporting to CEO Tim Cook.

How much does JP Morgan pay AI researchers? ›

The estimated total pay range for a AI Researcher at JPMorgan Chase & Co is $166K–$236K per year, which includes base salary and additional pay.

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