FerretBomb
Active Member
- May 6, 2020
- #2
That means your connection is extremely unstable, and unsuitable for livestreaming. You need to contact your ISP and have them correct the packet loss and instability on your connection.
FerretBomb
Active Member
- May 6, 2020
- #4
Twitch disables their ingest ICMP traffic responses. Any ping attempts to their servers will always time out. That does not look like an official Twitch ingest server that you were trying to ping, though? Who is telecity5.il-nx.net? If you're going through an intermediary, that adds even more uncertainty to your connection.
Bonki
New Member
- May 6, 2020
- #5
Live-ams.Twitch.TVor this is not a valid address?
Attachments
FerretBomb
Active Member
- May 7, 2020
- #6
The first screenshot cut off the target, and just had the last responding host.
Yes, again, Twitch ingests have ICMP traffic disabled. They will never respond to a ping or traceroute, though the servers in between will.
Here's one from my system to the ingest I use daily, with 100 Quality:
If you have 0 Quality, or anything below 80, your connection and/or ISP has a problem.
You can use a tool like PingPlotter to suggest where the issue is occurring. It will still time out at the final hops due to the ICMP traffic disable on Twitch's end, but if you see a node with a lot of packet loss or variance, chances are good it's causing the issue. But with almost everything sitting at 0 Quality, it's a fair bet that it's your local ISP node, or your connection to that node having the problem.
Bonki
New Member
- May 7, 2020
- #7
FerretBomb said:
The first screenshot cut off the target, and just had the last responding host.
Yes, again, Twitch ingests have ICMP traffic disabled. They will never respond to a ping or traceroute, though the servers in between will.
Here's one from my system to the ingest I use daily, with 100 Quality:
View attachment 55518
If you have 0 Quality, or anything below 80, your connection and/or ISP has a problem.
You can use a tool like PingPlotter to suggest where the issue is occurring. It will still time out at the final hops due to the ICMP traffic disable on Twitch's end, but if you see a node with a lot of packet loss or variance, chances are good it's causing the issue. But with almost everything sitting at 0 Quality, it's a fair bet that it's your local ISP node, or your connection to that node having the problem.
Attachments
FerretBomb
Active Member
- May 7, 2020
- #9
Answers that. You have almost 50% packet loss on your first hop. That's why your quality is zero. It's your connection to your ISP. That 10.81.0.1 hop or your local LAN on the first at 192.168.0.1
The second screenshot is even worse, at over 70% packet loss. Try rebooting your networking gear (any hubs/switches, your PC, your modem/router) and see if it improves. Otherwise, it's time to yell at your ISP because the connection from the 192.168.0.1 to 10.81.0.1 is where all your problems seem to be coming from, and that's the very first link... as in from your home to your ISP.
Bonki
New Member
- May 8, 2020
- #11
FerretBomb said:
Answers that. You have almost 50% packet loss on your first hop. That's why your quality is zero. It's your connection to your ISP. That 10.81.0.1 hop or your local LAN on the first at 192.168.0.1
The second screenshot is even worse, at over 70% packet loss. Try rebooting your networking gear (any hubs/switches, your PC, your modem/router) and see if it improves. Otherwise, it's time to yell at your ISP because the connection from the 192.168.0.1 to 10.81.0.1 is where all your problems seem to be coming from, and that's the very first link... as in from your home to your ISP.
this is a test with my friend, he has the same provider, the loss goes to live-hou.twitch.tv as I understand the provider has nothing to do with it, or I'm wrong
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FerretBomb
Active Member
- May 9, 2020
- #12
Bonki said:
this is a test with my friend, he has the same provider, the loss goes to live-hou.twitch.tv as I understand the provider has nothing to do with it, or I'm wrong
The 100% packet loss from your friend's test is reaching the Twitch edge-point where ICMP traffic (pings) are not responded to. Resulting in 100% packet loss at that point. That's expected and totally normal, and will work normally. That's the Twitch servers ignoring ping traffic and not responding to it, as Twitch has set them up.
On YOUR test, you have between 50-70% packet loss on the first hop. As in, your home connection to your ISP is dropping more than half of the packets it tries to send. Your connection to your ISP is hosed. Whether that's your own hardware, the modem/router, or the line from the modem/router to the ISP's local concentrator node, the problem is with your connection to your ISP. You need to contact your ISP and tell them that you're seeing between 50-70% packet loss on the first hop. They NEED to fix that.
R
R1CH
Forum Admin
Developer
- May 9, 2020
- #13
Packet loss on the first hop isn't really a problem if it doesn't continue beyond that. What's your actual upload speed supposed to be? If it's 6mbps then your results look fine, the 0 quality on TwitchTest probably means something interfered with the collecting of stats.
Bonki
New Member
- May 9, 2020
- #14
FerretBomb said:
The 100% packet loss from your friend's test is reaching the Twitch edge-point where ICMP traffic (pings) are not responded to. Resulting in 100% packet loss at that point. That's expected and totally normal, and will work normally. That's the Twitch servers ignoring ping traffic and not responding to it, as Twitch has set them up.
On YOUR test, you have between 50-70% packet loss on the first hop. As in, your home connection to your ISP is dropping more than half of the packets it tries to send. Your connection to your ISP is hosed. Whether that's your own hardware, the modem/router, or the line from the modem/router to the ISP's local concentrator node, the problem is with your connection to your ISP. You need to contact your ISP and tell them that you're seeing between 50-70% packet loss on the first hop. They NEED to fix that.
friend TwitchTest also shows quality 0 although he has no losses
Bonki
New Member
- May 9, 2020
- #15
R1CH said:
Packet loss on the first hop isn't really a problem if it doesn't continue beyond that. What's your actual upload speed supposed to be? If it's 6mbps then your results look fine, the 0 quality on TwitchTest probably means something interfered with the collecting of stats.
D
DylanLTG
New Member
- Dec 20, 2020
- #16
Found a solution?
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